QUESTIONS, ANSWERED
Clarity.
From the start.
The details that help you choose a scope,
start a project and know what comes next.
Services & pricing
What do we purchase?
A professional AI assistant setup or customisation service with defined deliverables. We confirm the platform, requirements and scope before work begins. We do not sell model ownership, prepaid API balances or guaranteed unlimited usage.
Which project fees are available?
Our defined service scopes are priced at US$100, US$200, US$300, US$400, US$500, US$750 and US$1,000. More extensive requirements above US$1,000 receive a custom quotation. See the Features & Services page for each scope and INR price option.
What is included in a custom project?
We define custom projects individually. They may include multiple assistants, more extensive integrations, larger knowledge workflows or extended implementation support. Your proposal sets out the agreed deliverables, fees, milestones and dependencies.
Are there additional provider fees?
Third-party AI platforms, hosting, telephony, subscriptions, usage and call charges are separate unless explicitly included in your proposal. We identify relevant dependencies and disclose applicable charges before you accept.
Ordering & delivery
How do I start a project?
Choose a service scope and select “Request this scope”, or email contact@akilinfo.tech with your requirements. We confirm suitability, the written scope and commercial terms before issuing an individual project invoice.
Can I pay immediately on this website?
This website currently accepts project enquiries. It does not collect card details or take an instant checkout payment. Payment instructions are provided with the accepted project invoice. Requesting a quotation creates no payment obligation.
When will my assistant be delivered?
We agree a delivery date or milestone schedule in writing before payment. The schedule depends on your scope, chosen platform, required inputs and authorised access. See our Delivery & Shipping policy.
How is the work handed over?
Delivery is digital. Depending on your accepted scope, the handover includes a configured assistant, configuration notes, access instructions, documentation or a remote handover session. No physical shipping is involved.
Can you set up an assistant for phone calls?
Yes, voice setup can be scoped after a feasibility review of the provider, language, call flow and permissions. The US$500 voice scope is a pilot, with provider subscriptions and call usage charged separately unless expressly included.
Review & support
Can I request changes after delivery?
Report issues against the agreed scope within 48 hours of delivery. Review rounds and change requests are handled according to your quotation. New features or a broader scope require a separate written agreement.
How do cancellations and refunds work?
The post-delivery review and refund request window is 48 hours. Pre-work cancellation, completed work, non-delivery and payment errors are addressed in our Refund & Cancellation policy. This window does not limit mandatory legal rights.
Will the AI always give correct answers?
No. AI can produce incorrect or incomplete responses. We configure and test within the agreed scope; your team should review important outputs and maintain appropriate human oversight.
How do I reach you?
Contact contact@akilinfo.tech for projects, support or refund requests, and billing@akilinfo.tech for invoice questions. Our telephone numbers and registered office are listed on the Contact Us page.
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